Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to SharkSlider! Here are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at sharkslider.help@gmail.com.
1. About SharkSlider
What is SharkSlider?
SharkSlider is an online store specializing in high-quality, shark-themed slippers. We offer unique and comfortable designs for shark enthusiasts of all ages!
Where is SharkSlider based?
We are based in Stockholm, Sweden, but we ship worldwide!
2. Orders and Payments
How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Is my payment information secure?
Yes! We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission. Your data is handled with the highest industry standards for security.
3. Shipping and Delivery
Do you ship internationally?
Yes, we ship worldwide!
How long does shipping take?
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Standard International Shipping: 8–20 business days.
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Processing Time: Orders are typically processed and shipped within 1–3 business days. During peak seasons, processing may take up to 6 business days.
How much does shipping cost?
We offer FREE shipping worldwide!
Where is my package shipped from?
Most orders are shipped from our warehouses in China or the United States.
How will my package be delivered?
Your package will be delivered to your home, mailbox, porch, or local post office. If no one is available to receive the package, a notice will be left for you to collect it from your local post office.
What if my package is delayed?
If your order does not arrive within 45 business days, please contact us at support@sharkslider.shop.
4. Order Tracking
How do I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package on the carrier’s website.
My tracking number isn’t working. What should I do?
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Double-check that you’ve entered the tracking number correctly (copy and paste is best).
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If the tracking number still doesn’t work, contact us at sharkslider.help@gmail.com for assistance.
The tracking site says “delivered,” but I haven’t received my package.
Sometimes packages are marked as “delivered” when they reach your local post office. Please wait a few more days or contact your local post office for assistance.
5. Returns and Refunds
What if I receive a damaged or faulty product?
If your product arrives damaged or faulty, please contact us at sharkslider.help@gmail.com with photos or video proof. We will send you a replacement free of charge.
Can I return or exchange an item?
Please refer to our Return and Refund Policy for detailed instructions on returns and exchanges.
6. After Purchase
I entered the wrong shipping address. Can I change it?
If you need to change your shipping address, contact us immediately at sharkslider.help@gmail.com. We cannot guarantee changes once your order has been processed.
My package is stuck in customs. What can I do?
Customs delays are beyond our control. If your package is held up, contact your local customs office for assistance. Please note that any customs fees or taxes are the responsibility of the recipient.
Can I change my order after it’s been placed?
Once an order is placed, it is processed quickly, so changes may not be possible. Contact us as soon as possible, and we’ll do our best to assist.
7. Contact Us
If you have any other questions or need assistance, please reach out to us at:
Email: sharkslider.help@gmail.com
Phone: +46 76 205 16 60